Welcome to Flooring Specialty Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium flooring products, delivery services, and customer policies. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

1. What types of flooring do you offer?
We specialize in a wide range of premium flooring options including:
  • Luxury Vinyl Flooring
  • Laminate Flooring
  • Solid & Engineered Wood Flooring
  • Carpet Tiles
  • Floor & Wall Tiles (including mosaic and outdoor garden tiles)
  • Self-Adhesive Tiles
  • Flooring tools and accessories
2. Do you offer flooring samples?
Yes! We understand how important it is to see and feel flooring materials before making a purchase. You can order samples through our website.
3. What makes your flooring products special?
Our products are carefully selected for their quality, durability, and aesthetic appeal. We source premium materials that combine functionality with beautiful design, suitable for both residential and commercial spaces.

Shipping & Delivery

4. What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
5. How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification with tracking information once your order ships.
6. Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some Asian and remote areas). Our logistics network covers North America, Europe, Australia, New Zealand, and selected countries in South America, Africa, and the Middle East.
7. What should I do if my package arrives damaged?
Please inspect your package immediately upon delivery. If you notice any damage, contact us within 48 hours at [email protected] with photos of the damage for assistance.

Returns & Refunds

8. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.
9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service for returns.
10. How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

11. What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
12. Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all payment information. We never store your full payment details on our servers.
13. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view your order history.

Customer Support

14. How can I contact customer service?
Our Corona-based team is happy to help! You can reach us at:
15. What are your customer service hours?
Our team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 business hours.

At Flooring Specialty Shop, we’re committed to making your flooring purchase experience seamless from selection to delivery. If you have any questions not covered here, please don’t hesitate to contact us!