At Flooring Specialty Shop, we stand behind the quality of our premium flooring products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Please note: Due to the specialized nature of flooring products, custom-cut items, opened adhesive products (tiling adhesive grout), and flooring samples cannot be returned or exchanged for hygiene and quality assurance reasons.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original packaging, and in resalable condition
  • You must initiate the return within 15 days of receiving your order
  • The original proof of purchase must be provided
  • Items must not be from our non-returnable categories listed above

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Flooring Specialty Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Product Name: Quantity: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [Product Name]) I confirm that the item(s) are unused and in their original packaging. [Your Full Name] [Your Contact Number] [Order Date]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Verify your request’s eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send return shipping instructions if applicable

Step 3: Ship Your Return

For exchanges or refunds:

  • Standard Returns: Ship the item(s) back to us using the carrier of your choice to our address:
    Flooring Specialty Shop
    1765 Briercliff Road
    Corona, US 11368
  • Large Items: Contact us for special return arrangements for heavy/bulky flooring products

We recommend using a trackable shipping service and retaining your proof of postage.

Step 4: Processing Your Request

Once we receive and inspect your return:

  • Exchanges: We’ll ship your replacement item within 3-5 business days
  • Refunds: We’ll process your refund within 3 business days of receiving the return

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error or defective product.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to assist with any questions about our returns policy. Contact us at [email protected] or call us during business hours.

Last Updated: [Insert Date]