At Flooring Specialty Shop, we’re committed to making your flooring shopping experience seamless from delivery to installation. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Shipping Areas: We ship globally (excluding some remote areas and parts of Asia).

Returns & Exchanges Policy

We stand behind our premium flooring products. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of receiving your order.

Non-Returnable Items:

  • Custom-cut flooring items
  • Opened adhesive products (including tiling adhesive grout)
  • Flooring samples

These items cannot be returned for hygiene and quality assurance reasons.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original packaging
  • Return must be initiated within 15 days of delivery
  • Original proof of purchase required
  • Item must not be from our non-returnable categories above

Step-by-Step Return Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and quantity
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)
  • Confirmation that items are unused in original packaging
  • Your contact information and order date

Step 2: Receive Return Authorization

Within 2 business days, we will:

  • Verify your request’s eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send return shipping instructions if applicable

Step 3: Ship Your Return

For standard returns:

  • Ship to: Flooring Specialty Shop, 1765 Briercliff Road, Corona, US 11368
  • Use any carrier (we recommend trackable shipping)

For large/heavy items:

  • Contact us for special return arrangements

Step 4: Processing Your Request

After we receive and inspect your return:

  • Exchanges: Shipped within 3-5 business days
  • Refunds: Processed within 3 business days

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive damaged/defective products:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange replacement or refund at no cost to you

Need Assistance? Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] or call during business hours.