Last Updated: [Insert Date]

1. Introduction

Welcome to Flooring Specialty Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website ushomeflooringstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our shop specializes in premium flooring solutions including hardwood, laminate, vinyl, carpet tiles, and various tiling options for both residential and commercial applications. We serve customers globally (excluding some remote areas and parts of Asia).

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Promptly update any information that becomes outdated
  • Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our flooring products including:

  • ARB265W and ARB775W specialty flooring
  • Carpet tiles and wall/floor tiles
  • Laminate and luxury vinyl flooring
  • Solid & engineered wood flooring
  • Outdoor garden tiles and mosaic tiles
  • Flooring accessories and tools

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings or natural material variations.

3.2 Samples

Flooring samples are provided for reference only and may differ slightly from full-size products. Samples are non-returnable.

3.3 Custom Products

Custom-cut flooring items cannot be returned unless defective. Please verify all measurements before ordering.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship globally except to some remote areas and parts of Asia. Contact us if you’re unsure about delivery to your location.

5.3 Delivery Issues

Inspect packages immediately upon delivery. Report any damage within 48 hours with photos of the damage and packaging.

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery. Non-returnable items include:

  • Custom-cut flooring
  • Opened adhesive products (including tiling adhesive grout)
  • Flooring samples

6.2 Return Process

  1. Email [email protected] with your request
  2. Wait for Return Authorization (within 2 business days)
  3. Ship items to: Flooring Specialty Shop, 1765 Briercliff Road, Corona, US 11368
  4. Allow 3-5 business days for processing after we receive your return

6.3 Refunds

Refunds are issued to your original payment method within:

  • 5-10 business days for credit/debit cards
  • 3-5 business days for PayPal

Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

Flooring Specialty Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Improper installation or use of our products
  • Delays in delivery beyond our reasonable control
  • Minor variations in product color or texture

Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by the laws of the State of New York, without regard to its conflict of law provisions.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Phone: [Insert Phone Number]
Address: Flooring Specialty Shop, 1765 Briercliff Road, Corona, US 11368